{"updatedAt":"2026-10-24T19:20:18.721Z","count":10,"events":[{"id":"fb7ca761f9d6fb21","title":"俄罗斯调研：客服体验不佳致约1/5用户流失，仅20%从未遇阻","heat":40,"sourceCount":1,"updatedAt":"2026-10-24T14:54:30.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/fb7ca761f9d6fb21","latestReport":{"id":"fb7ca761f9d6fb21","title":"俄罗斯调研：客服体验不佳致约1/5用户流失，仅20%从未遇阻","summary":"AMZ123获悉，一项针对俄罗斯消费者的调研显示，约五分之一的用户曾因客服体验不佳而彻底放弃使用某家公司的服务，另有21%的用户转向竞争对手。仅20%的受访者表示从未在联系客服时遇到困难。调研还显示，72%的受访者曾因同一问题被迫多次联系客服，12%的受访者则因不相信问题能得到解决而放弃再次求助。用户反映最为突出的负面体验集中在两点：难以接通人工客服，以及新接手工单的客服人员不了解历史沟通记录。调研指出，客服效率的衡量标准不应局限于处理速度与工单关闭数量，能否一次性彻底解决用户问题才是核心指标。","source":"AMZ123","publishedAt":"2026-10-24T14:54:30.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/roTOAo1y","storyUrl":"https://hot.chuhaiwiki.com/story/fb7ca761f9d6fb21"}},{"id":"580a65bf3ca46b84","title":"俄罗斯拟对取货点按地籍价值征收房产税，部分企业年税负或达2%","heat":40,"sourceCount":1,"updatedAt":"2026-10-24T14:44:22.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/580a65bf3ca46b84","latestReport":{"id":"580a65bf3ca46b84","title":"俄罗斯拟对取货点按地籍价值征收房产税，部分企业年税负或达2%","summary":"AMZ123获悉，俄罗斯取货点（ПВЗ）行业组织已就相关税制调整问题向经济发展部及国家杜马预算与税收委员会致函。该组织呼吁，不得将取货点列入按地籍价值计征房产税的特别清单。财政部于10月下旬向杜马提交的税法修正案，拟将取货点纳入按地籍价值征税的房产范围，部分企业年税负或将提升至地籍价值的2%。取货点行业组织认为，取货点的核心职能在于收件、暂存、交付与退货，并非零售经营，不应与商铺同等对待。此次新规以场所是否关联数字平台作为认定依据，同类房产可能因对接平台不同而承受差异化税负。对此，该组织建议，仅当相关场地在半年内逾半数面积用于取货业务时方可予以认定，并明确将快递柜、临时柜台及村镇网点排除在适用范围之外。","source":"AMZ123","publishedAt":"2026-10-24T14:44:22.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/yFBwwypB","storyUrl":"https://hot.chuhaiwiki.com/story/580a65bf3ca46b84"}},{"id":"e66c0bc7a42152e3","title":"35%人工智能使用者将借AI辅助购物决策，商家可见度成新流量入口","heat":40,"sourceCount":1,"updatedAt":"2026-10-24T14:34:14.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/e66c0bc7a42152e3","latestReport":{"id":"e66c0bc7a42152e3","title":"35%人工智能使用者将借AI辅助购物决策，商家可见度成新流量入口","summary":"AMZ123获悉，一项2026年市场研究显示，35%的人工智能使用者将借助AI辅助购物决策。商品信息的获取与比较，正从搜索引擎、品牌官网及比价平台部分转向AI对话式检索。对跨境电商卖家而言，能否在AI回答中被准确提及、商品属性是否得到正确描述，正逐渐成为新的流量入口。卖家需确保Shop页面、商品信息流与第三方页面之间的价格、库存、规格及配送信息保持一致。与此同时，围绕真实客户问题建立可定期测试的问题集、监测品牌在AI回答中的出现与表述方式，已成为必要举措——传统点击指标已难以完整还原这一购物决策路径。","source":"AMZ123","publishedAt":"2026-10-24T14:34:14.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/9y0Je9uU","storyUrl":"https://hot.chuhaiwiki.com/story/e66c0bc7a42152e3"}},{"id":"c8fb8532cfcfd021","title":"欧莱雅三季度营收增长11.9%至116亿欧元，高端护发与护肤品类贡献突出","heat":38,"sourceCount":1,"updatedAt":"2026-10-24T11:23:32.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/c8fb8532cfcfd021","latestReport":{"id":"c8fb8532cfcfd021","title":"欧莱雅三季度营收增长11.9%至116亿欧元，高端护发与护肤品类贡献突出","summary":"AMZ123获悉，法国美妆集团欧莱雅发布三季度业绩报告，期内营收达116亿欧元，同比增长11.9%。前三季度累计营收为353亿欧元，增幅7.7%。高端护发、皮肤科学类化妆品及奢侈品部门需求保持强劲，中国及欧洲市场表现尤为突出。欧莱雅表示，公司整体增速明显快于全球美妆市场平均水平。","source":"AMZ123","publishedAt":"2026-10-24T11:23:32.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/OvA7KH3r","storyUrl":"https://hot.chuhaiwiki.com/story/c8fb8532cfcfd021"}},{"id":"5ecbecf4f6363c05","title":"比荷卢可循环电商包装试点回收率达80%，消费者接受度获验证","heat":38,"sourceCount":1,"updatedAt":"2026-10-24T11:13:25.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/5ecbecf4f6363c05","latestReport":{"id":"5ecbecf4f6363c05","title":"比荷卢可循环电商包装试点回收率达80%，消费者接受度获验证","summary":"AMZ123获悉，比荷卢地区一项可循环电商包装试点项目取得阶段性进展。参与测试的包裹在使用后由消费者完成返还，回收率达80%。该项目由邮政企业Bpost联合零售商Torfs、Juttu共同推进，覆盖鞋服等日常品类的配送场景。结果表明，可循环包装在消费端具备实际可行性。","source":"AMZ123","publishedAt":"2026-10-24T11:13:25.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/zcPZAg7j","storyUrl":"https://hot.chuhaiwiki.com/story/5ecbecf4f6363c05"}},{"id":"757ab26bc52a847f","title":"英国9月时尚零售额同比下降2.3%，14个月来首度转跌","heat":38,"sourceCount":1,"updatedAt":"2026-10-24T11:13:23.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/757ab26bc52a847f","latestReport":{"id":"757ab26bc52a847f","title":"英国9月时尚零售额同比下降2.3%，14个月来首度转跌","summary":"AMZ123获悉，英国9月时尚品类零售额同比下降2.3%，这也是该数据连续14个月增长后的首次回落。分品类来看，纺织品降幅最为显著，同比下滑17.8%；鞋类同比下降11.5%；服装小幅下跌1%。整体而言，纺织品与鞋类领跌，服装降幅相对有限。","source":"AMZ123","publishedAt":"2026-10-24T11:13:23.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/qFerQ7iG","storyUrl":"https://hot.chuhaiwiki.com/story/757ab26bc52a847f"}},{"id":"8953bd4d0b7c0d72","title":"法国家居零售商Maisons du Monde三季度营收降21%至1.763亿欧元","heat":38,"sourceCount":1,"updatedAt":"2026-10-24T11:03:16.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/8953bd4d0b7c0d72","latestReport":{"id":"8953bd4d0b7c0d72","title":"法国家居零售商Maisons du Monde三季度营收降21%至1.763亿欧元","summary":"AMZ123获悉，法国家居零售商Maisons du Monde公布了三季度业绩。该季度营收为1.763亿欧元，同比下降21%。公司表示，库存问题与促销活动减少相互叠加，对整体销售表现造成拖累。前九个月累计营收下滑10.9%，表现弱于法国家具市场整体水平。","source":"AMZ123","publishedAt":"2026-10-24T11:03:16.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/mxRtIQ39","storyUrl":"https://hot.chuhaiwiki.com/story/8953bd4d0b7c0d72"}},{"id":"0649178d94382eee","title":"亚马逊联手比利时政府，目标2030年助企实现20亿欧元出口额","heat":38,"sourceCount":1,"updatedAt":"2026-10-24T11:03:14.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/0649178d94382eee","latestReport":{"id":"0649178d94382eee","title":"亚马逊联手比利时政府，目标2030年助企实现20亿欧元出口额","summary":"AMZ123获悉，亚马逊与比利时联邦政府及行业协会Becom达成合作协议。双方计划到2030年，帮助比利时中小企业通过该平台累计实现20亿欧元的出口额。目前，比利时卖家的年出口额约为4亿欧元。此项计划已纳入亚马逊对比利时超过10亿欧元的整体投资承诺之中。","source":"AMZ123","publishedAt":"2026-10-24T11:03:14.000Z","board":"平台动态","sourceUrl":"https://www.amz123.com/kx/dCYLgfVK","storyUrl":"https://hot.chuhaiwiki.com/story/0649178d94382eee"}},{"id":"27cdf653d248a431","title":"杰瑞股份：公司海外业务收入占比已经超过50%","heat":37,"sourceCount":1,"updatedAt":"2026-10-24T05:02:37.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/27cdf653d248a431","latestReport":{"id":"27cdf653d248a431","title":"杰瑞股份：公司海外业务收入占比已经超过50%","summary":"杰瑞股份在投资者关系活动中表示，随着公司国际化布局不断深化，公司海外收入规模持续增长，从2026年半年度开始，公司海外业务收入占比已经超过50%。（21财经）","source":"36氪出海","publishedAt":"2026-10-24T05:02:37.000Z","board":"品牌出海","sourceUrl":"https://36kr.com/newsflashes/4039343547651201","storyUrl":"https://hot.chuhaiwiki.com/story/27cdf653d248a431"}},{"id":"7b0f2375842fdcba","title":"DeepSeek完成近1000亿元融资；新石器完成近4亿美元E轮融资；Today累计完成超2亿美元融资丨投融资周报","heat":36,"sourceCount":1,"updatedAt":"2026-10-24T10:10:00.000Z","storyUrl":"https://hot.chuhaiwiki.com/story/7b0f2375842fdcba","latestReport":{"id":"7b0f2375842fdcba","title":"DeepSeek完成近1000亿元融资；新石器完成近4亿美元E轮融资；Today累计完成超2亿美元融资丨投融资周报","summary":"本周投融资市场核心特征可概括为：巨额融资刷新纪录，资金向头部高度集中；具身智能铺开全链条；算力与存储底层竞赛中美同步升温；产业资本强势回归，与国资、VC三线并进。","source":"扬帆出海","publishedAt":"2026-10-24T10:10:00.000Z","board":"品牌出海","sourceUrl":"https://www.yfchuhai.com/article/10229359.html","storyUrl":"https://hot.chuhaiwiki.com/story/7b0f2375842fdcba"}}]}